Provision at scale. Resolve instantly.
Coworker agents automate the complex, high-volume operations that telcos depend on — from service provisioning and fault escalation to field dispatch and customer retention.
Purpose-built agents for telecommunications
Every agent is trained on telecommunications-specific workflows, terminology, and compliance requirements — not generic playbooks.
Provisioning
Network Provisioning Agent
Orchestrates network activations, SIM swaps, plan changes, and fault escalation across customer lifecycle events.
Millions of subscribers, thousands of manual touchpoints
Telcos operate at massive scale with razor-thin margins for error. Coworker agents embed into your OSS/BSS stack, automating the provisioning, dispatch, and support workflows that keep your network — and your customers — running.
Provisioning complexity
Network activations, SIM swaps, and plan changes require orchestrating across dozens of systems.
Field crew coordination
Dispatching crews, managing equipment, and documenting site work is manual and error-prone.
Customer churn
Service issues and slow resolution times drive customers to competitors.
Network incidents
Alert fatigue and slow escalation paths increase downtime and customer impact.
End-to-end automation for your most critical workflows
Coworker agents don't just assist — they own entire workflows from trigger to resolution, learning and adapting as your processes evolve.
Service provisioning
Orchestrate network activations, SIM swaps, and plan changes across customer lifecycle events.
NOC alert triage
Correlate network alarms, identify root cause, and escalate outages with automated diagnostics.
Billing reconciliation
Match usage to billing, flag discrepancies, and resolve disputes before customer impact.
Subscriber retention
Monitor churn signals, trigger retention offers, and orchestrate win-back campaigns.
Tower maintenance dispatch
Schedule preventive maintenance, dispatch crews, and manage site documentation.
Spectrum compliance
Monitor spectrum usage and ensure regulatory compliance across all licenses.
Agents built for telecommunications
Telcos operate at massive scale with razor-thin margins for error. Coworker agents embed into your OSS/BSS stack, automating the provisioning, dispatch, and support workflows that keep your network — and your customers — running.
Enterprise-grade security
SOC 2 Type II, end-to-end encryption, and role-based access controls built for regulated industries.
Embedded expert teams
Dedicated teams that understand your industry deploy, tune, and maintain your agents for you.
Deep integrations
Pre-built connectors for the tools your industry relies on, with custom integration support.
Explore other industries
See how Coworker transforms telecommunications operations
Talk to our team about automating your telecommunications workflows with purpose-built agents.